UK Returns

Please click the below link to request a return.

You will need to input the email address you used to place the order and then the first 5 digits of your order number: _ _ _ _ _

Once you've selected which items you are returning and the reason for return, place the items you would like to return in the original packaging, with all Shrimps labels still attached.

Time to generate your returns shipping label through the below link and choose whether to book a collection or drop off the parcel at a drop off point.

Please allow up to 14 working days for us to receive and process your return/exchange, you will be contacted via email once this has been completed.

International Returns

Email customercare@shrimps.co.uk to request an international return.

After submitting your request you will receive an email within 48h confirming your return, with a unique reference number attached.

Please click the below link to generate a shipping label.

You will need to input the unique reference number and the email address you used to place the order.

You will have two options for your return: a Self-Paid Return or a Prepaid Courier. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.

Select which items you are returning and the reason for return.

Place the items you would like to return in the original packaging, with all Shrimps labels still attached.

Exchanges will be shipped, and refunds processed as soon as your original item has been received by our warehouse.

Returns via Harper Shipping Concierge

For all orders placed using the Harper Shipping Concierge service, once the order is finalised with Harper at your appointment any returns after this point will have to be at the expense of the customer.

Please return items with a note containing your original order number and any paperwork received in your order to the following address:

Shrimps /Genie Logistics Ltd
Lenvale House
Brook St
Snodland
ME6 5BB
United Kingdom

Exchanges

UK - We offer Free exchanges on all UK orders.If you wish to exchange an item from your order, please click the below link to request an exchange and follow the instructions outlined.

International Exchanges - Unfortunately, we are not able to offer free exchanges for international orders.If you wish to exchange an item from your order, please contact customercare@shrimps.co.uk explaining which pieces you would like to exchange and the reason(s) why.

Once you receive an email approving your exchange request, please follow the instructions outlined above under ‘International Returns’.

Aditional Infomation

We offer free returns to full price and seasonal sale UK orders. All purchases made from our online archive and sample sale are final. No refunds and exchanges, credit note only.

From the 1st of October 2023, we introduced a £3 fee for each parcel being returned to us for a refund. Any exchanges will remain free of charge. We want to emphasise that this change is part of our commitment to maintaining the quality of our products and services, as well as managing the costs associated with processing returns and our dedication to sustainability by reducing the environmental impact of unnecessary returns.

What this means for you:

The £3 return fee will be deducted from the refund or store credit issued for the returned item(s) upon receipt.

This fee will not apply to returns for products that are damaged, defective, or sent in error by Shrimps.

Returns initiated within our standard return window will still be eligible for a full refund, minus the return fee.

Our return process remains hassle-free, and you can continue to initiate returns through our website or by contacting our customer service team.

We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned. Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected.

We request that you do not remove tags until you are completely sure that you would like to keep an item. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Shrimps within the specified timeframe. Please note that Shrimps cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully. When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.