How does it work?

  • TRY BEFORE YOU BUY

    We bring the store to you! Try different styles and sizes, avoid the hassle of posting returns, and only pay once you've decided what to keep.

  • ON YOUR SCHEDULE

    Select a 1-hour delivery slot (10am – 10pm / 7 days) for your order to be dropped at your doorstep.

  • INSTANT RETURN

    Pay for the pieces you'd like to keep via an online payment link, then leave the rest on your doorstep for collection.

Simply select ‘TRY AT HOME’ at checkout.

 Shop with Harper

FAQ

Where is this service available?

Harper Concierge currently serves Greater London (all 32 boroughs) and will appear as a shipping option at checkout if you’ve entered a qualifying postcode.
How do I place my order?

Add the items you'd like to try to your bag, as many as you want! Once you’re happy with your selection, click ‘Try at Home’. You’ll then be taken to a page where you can choose your 1-hour delivery slot and provide contact details - that’s all Harper needs, no payment is taken at checkout!
When can I book my appointment?

One hour slots are available 10am through 10pm, 7 days a week. For a weekend appointment, make sure to book before 1pm on Thursday for the upcoming weekend. Once booked, you will receive an SMS confirming your appointment date and time. Should you need to change this time, simply reply to the SMS and Harper’s Style Concierge will be in touch shortly thereafter.
Who brings my Shrimps pieces?

One of Harper’s Style Concierge will arrive during your selected time slot along with all of the pieces you’ve chosen to try on.
How do I pay?

We’re currently operating a contact-free service. Once you’ve found your which pieces you'd like to keep, let your Style Concierge know and they will send you a payment link via SMS so you can pay for the pieces you love from the comfort of your own home.
What if I don’t want to keep the pieces?

Harper will return any pieces you don’t want to keep directly to Shrimps, so no need to worry about posting any returns!
What is Harper’s complementary assistance?

If you'd like a second opinion and/or assistance, your Style Concierge will be available via a phone call or Facetime during your appointment. We usually offer in-home assistance, which is temporarily unavailable in light of the ongoing Covid-19 outbreak.
How long will I have to try my pieces?

You will have 40 minutes to try your Shrimps pieces and decide which ones you would like to keep.
Is there any obligation to buy?

None at all. Harper helps you find and keep only the pieces you love, whilst making it easy to return any pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.
How many items can I try on?

We encourage you to try as many styles as you’d like to, and to order multiple sizes should you be unsure of the best option.
How much does the service cost?

The service costs £10.
Who do I speak to if I have any questions about the service?

To ask questions about your appointment, simply reply to your order confirmation SMS, call Harper on +44 (0)333 939 8123, WhatsApp on +44 (0)753 922 7126 or email: service@harperconcierge.com.