Shrimps Returns

We hope you love all of your new Shrimps purchases. However, if something isn't exactly what you were looking for, you will have 14 working days from the day of delivery to exchange or return your item. 
UK Returns
How to return your order:
  • Please click on this link to request a return. You will need to input the email address you used to place the order and then the first 5 digits of your order number: _ _ _ _ _
  • Select which items you are returning and the reason for return.
  • Place the items you would like to return in the original packaging, with all Shrimps labels still attached.
  • Generate your returns shipping label through this link and choose whether you want to book a collection or drop off the parcel at a drop off point.
  • Please allow up to 14 working days for us to receive and process your return/exchange, you will be contacted via email once this has been completed.
International Returns
We are not currently able to offer free returns on international orders. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product(s) to us.  
How to return your order:
  • Once your return is approved please follow the instructions at this link. Add your unique reference number and email address, before choosing from two options for your return: a Self-Paid Return or a Prepaid Courier. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.
  • Select which items you are returning and the reason for return.
  • Place the items you would like to return in the original packaging, with all Shrimps labels still attached.
  • Exchanges will be shipped, and refunds processed as soon as possible once your original item has been received by our warehouse. 
Additional Information
We offer free returns to full price and seasonal sale UK orders. All purchases made from our online archive and sample sale are final. No refunds and exchanges, credit note only.
Starting on the 1st of October 2023, we will be introducing a £3 fee for each parcel being returned to us for a refund. Any exchanges will remain free of charge.
We want to emphasise that this change is part of our commitment to maintaining the quality of our products and services, as well as managing the costs associated with processing returns and our dedication to sustainability by reducing the environmental impact of unnecessary returns.
What this means for you: 
- The £3 return fee will be deducted from the refund or store credit issued for the returned item(s) upon receipt.
- This fee will not apply to returns for products that are damaged, defective, or sent in error by Shrimps
- Returns initiated within our standard return window will still be eligible for a full refund, minus the return fee.
- Our return process remains hassle-free, and you can continue to initiate returns through our website or by contacting our customer service team.
Returns via Harper Shipping Concierge
For all orders placed using the Harper Shipping Concierge service, once the order is finalised with Harper at your appointment any returns after this point will have to be at the expense of the customer.
Please return items with a note containing your original order number and any paperwork received in your order to the following address:
Shrimps /Genie Logistics Ltd,
Lenvale House,
Brook St,
Snodland, ME6 5BB
United Kingdom
We recommend emailing us at to notify us of your return. We also kindly suggest that you return your items using a tracked service so we're able to confirm receipt of your returned items.
    Return Address:
    Shrimps /Genie Logistics Ltd,
    Lenvale House,
    Brook St,
    Snodland, ME6 5BB
    United Kingdom
    Returns Policy
    You can request a return for your order within 14 days of receiving the package. In this case, any sum debited from your credit or debit card for the returned items will be re-credited to your account as soon as possible, no more than 14 days after our fulfillment centre has notified us that they have received your return. 
    We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned.
    Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you.
    Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely sure that you would like to keep an item.
    Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
    Advice for returning goods
    All items to be returned must be entered through our returns portal prior to sending. You cannot return goods without doing this and we reserve the right to refuse/return any unidentified returns that we receive.
    Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Shrimps within the specified timeframe. Please note that Shrimps cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully.
    When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.
    We are happy to exchange item(s) from your original order for the same style in a different size or colour, subject to availability. As with returns, the item(s) to be exchanged must be returned within 14 days of your order being delivered. Exchanged items will be dispatched once returned goods have been received, processed and checked.  
    UK Exchanges
    We offer Free exchanges on all UK orders.
    If you wish to exchange an item from your order, please click on this link to request an exchange and follow the instructions outlined above under ‘UK Returns’.
    International Exchanges
    Unfortunately, we are not able to offer free exchanges for international orders.
    If you wish to exchange an item from your order, please contact explaining which pieces you would like to exchange and the reason(s) why.
    Once you receive an email approving your exchange request, please follow the instructions outlined above under ‘International Returns’.
    Faulty Items
    Naturally, we will accept returns for any items that are damaged or faulty on arrival. Any such items will be inspected by our team once received before the return is confirmed. Note that items with irregularities resulting from the handmade nature of many of our items may not be accepted as faulty.
    We will happily replace a faulty item if a replacement is in stock and available. If you would like to be sent a replacement, please make this clear when emailing us to request your Return Number. Note that we are unable to provide replacements in an alternative size or colour.
    In cases where we are unable to offer a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase, plus any shipping costs incurred. Please note that refunds to credit cards can take up to 30 days and are subject to your bank’s refund regulations.
    If you have any questions, please contact us on
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