Shrimps Returns

Returns

We hope you love all of your new Shrimps purchases. However, if something isn't exactly what you were looking for, you will have 14 working days from the day of delivery to exchange or return your item. 

• Please click on this link to request a return. You will need to input the email address you used to place the order and then the first 5 digits of your order number: _ _ _ _ _

• Select which items you are returning and the reason for return.

• Place the items you would like to return in the original packaging, with all Shrimps labels still attached.

• Generate your returns shipping label through this link and choose whether you want to book a collection or drop off the parcel at a drop off point.

• Please allow up to 14 working days for us to receive and process your return/exchange, you will be contacted via email once this has been completed.

We are not currently able to offer free returns on international orders. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product(s) to us.  

• Email customercare@shrimps.co.uk to request a return. After submitting your request you will receive an email from customercare@shrimps.co.uk to approve your return with a unique reference number. 

• Once your return is approved please follow the instructions at this link. Add your unique reference number and email address, before choosing from two options for your return: a Self-Paid Return or a Prepaid Courier. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.

• Select which items you are returning and the reason for return.

• Place the items you would like to return in the original packaging, with all Shrimps labels still attached.

• Exchanges will be shipped, and refunds processed as soon as possible once your original item has been received by our warehouse. 

 

We offer free returns to full price and seasonal sale UK orders. All purchases made from our online archive and sample sale are final. No refunds and exchanges, credit note only.

Shrimps /Genie Logistics Ltd,
Lenvale House,
Brook St,
Snodland, ME6 5BB
United Kingdom

Returns Policy

You can request a return for your order within 14 days of receiving the package. In this case, any sum debited from your credit or debit card for the returned items will be re-credited to your account as soon as possible, no more than 14 days after our fulfillment centre has notified us that they have received your return. 

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely sure that you would like to keep an item.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Advice for returning goods

All items to be returned must be entered through our returns portal prior to sending. You cannot return goods without doing this and we reserve the right to refuse/return any unidentified returns that we receive.

Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Shrimps within the specified timeframe. Please note that Shrimps cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully.

When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.

Exchanges

We are happy to exchange item(s) from your original order for the same style in a different size or colour, subject to availability. As with returns, the item(s) to be exchanged must be returned within 14 days of your order being delivered. Exchanged items will be dispatched once returned goods have been received, processed and checked.  

We offer Free exchanges on all UK orders.

If you wish to exchange an item from your order, please click on this link to request an exchange and follow the instructions outlined above under ‘UK Returns’.

Unfortunately, we are not able to offer free exchanges for international orders.

If you wish to exchange an item from your order, please contact customercare@shrimps.co.uk explaining which pieces you would like to exchange and the reason(s) why.

Once you receive an email approving your exchange request, please follow the instructions outlined above under ‘International Returns’.

Faulty Items

Naturally, we will accept returns for any items that are damaged or faulty on arrival. Any such items will be inspected by our team once received before the return is confirmed. Note that items with irregularities resulting from the handmade nature of many of our items may not be accepted as faulty.

We will happily replace a faulty item if a replacement is in stock and available. If you would like to be sent a replacement, please make this clear when emailing us to request your Return Number. Note that we are unable to provide replacements in an alternative size or colour.

In cases where we are unable to offer a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase, plus any shipping costs incurred. Please note that refunds to credit cards can take up to 30 days and are subject to your bank’s refund regulations.

If you have any questions, please contact us on customercare@shrimps.co.uk