Delivery

If you have changed your mind about your order, you have up until 1 hour following the receipt of your order confirmation to cancel the order by emailing our customer care team on: customercare@shrimps.co.uk

When placing your order, you must provide an address at which our courier can obtain a signature when delivering your parcel.

Each online order will be delivered to a single address. In cases where different delivery addresses are required for different items, you will need to place a separate order for each of the addresses that you would like us to ship to.

UK Standard Delivery: £6.00 (3-5 working days)

UK Next Day Delivery: £12.00 (for UK orders placed before 12pm Mon-Thurs)

FREE UK Standard Delivery: (for UK orders over £250)

Try at Home with Harper Concierge: £10 (London only)  Learn more

All standard UK delivery orders will be sent via Royal Mail. Next day delivery will be send via DHL and will occur on orders placed before 12pm Monday-Thursday, with any orders placed after 12pm on a Thursday to be delivered the following Monday. You will receive a tracking number once your order has been dispatched. 

Orders to all countries outside of the UK are fulfilled by Global-e, our international delivery partner. At checkout, all products and shipping prices will be shown in your local currency, with up to 40 convenient methods of payment and a range of languages available.

Global-e offers Express Tracked and Standard Tracked shipping options. Express orders will be sent via DHL, whilst Standard Tracked orders will be sent using the best option available in each country. In both cases you will receive a tracking number once your order is dispatched.

Orders sent via Standard Tracked shipping will take up to 20 working days from the date of dispatch (approximately 1 Month) to be delivered. The tracking link provided will not be updated continuously, so please allow up to 5 working days between each status update. Please also ensure that any duties and taxes applicable to your shipping destination are paid on time to avoid your order being held at customs.

Shipping costs are calculated based on delivery country, selected shipping method, number of items and total parcel weight. Product prices may also vary based on your location to reflect local market pricing, taxes and exchange rates.

*Please note that shipping rates shown at checkout do not include any customs charges or import duties levied when the package reaches your destination country. For certain shipping destinations you will be offered the option to pre-pay duties and taxes at checkout; shipping methods that support pre-payment will be clearly identified during checkout.

*Please note, we do not offer free international returns currently. 

If your order meets the threshold to receive a free gift with purchase, your items are fully returnable (unless said otherwise). However, you MUST return all goods received including the free gift. If you do not do this, or send part of the order back, your refunded amount will deduct the full value of the free gift.

At various points in the year we will offer sales and promotions on select styles. Any such discounts cannot be applied to orders placed prior to their announcement.