In Greater London? Try different sizes at home without the hassle of returns with Harper Concierge. Simply Click ‘ Try at Home’ at your bag. Learn more.
Shipping & Returns
If you changed your mind about your order, you have up until 1 hour following the receipt of your order confirmation to cancel the order by emailing our customer care team on: email@example.com
Sale and Promotions
At various points in the year we will offer sales and promotions on select styles. Any such discounts cannot be applied to orders placed prior to their announcement.
When placing your order, you must provide an address at which our courier can obtain a signature when delivering your parcel.
Each online order will be delivered to a single address. In cases where different delivery addresses are required for different items, you will need to place a separate order for each of the addresses that you would like us to ship to.
Shipping to the United Kingdom
UK Standard Delivery: £5.00 (3-5 working days)
UK Next Day Delivery: £8.00 (for UK orders placed before 12pm Mon-Thurs)
Try at Home with Harper Concierge: £10 (London only) Learn more
All UK orders will be sent via DHL. You will receive a tracking number once your order has been dispatched.
Orders to all countries outside of the UK are fulfilled by Global-e, our international delivery partner. At checkout, all products and shipping prices will be shown in your local currency, with up to 40 convenient methods of payment and a range of languages available
Global-e offers Express Tracked and Standard Tracked shipping options. Express orders will be sent via DHL, whilst Standard Tracked orders will be sent using the best option available in each country. In both cases you will receive a tracking number once your order is dispatched.
Orders sent via Standard Tracked shipping will take up to 20 working days from the date of dispatch (approximately 1 Month) to be delivered. The tracking link provided will not be updated continuously, so please allow up to 5 working days between each status update. Please also ensure that any duties and taxes applicable to your shipping destination are paid on time to avoid your order being held at customs.
Shipping costs are calculated based on delivery country, selected shipping method, number of items and total parcel weight. Product prices may also vary based on your location to reflect local market pricing, taxes and exchange rates.
*Please note that shipping rates shown at checkout do not include any customs charges or import duties levied when the package reaches your destination country. For certain shipping destinations you will be offered the option to pre-pay duties and taxes at checkout; shipping methods that support pre-payment will be clearly identified during checkout.
We hope you love all of your new Shrimps purchases. However, if something isn't exactly what you were looking for, you will have 14 working days from the day of delivery to exchange or return your item.
All returns must receive a Return Number prior to sending, please follow the instructions below.
Please note that we can only exchange products for the same style in a different size or colour.
Shrimps /Genie Logistics Ltd,
Snodland, ME6 5BB
We offer Free Returns to all UK orders.
How to return your order:
- Please click on this link to request a return. You will be issued a return number.
- Fill out the returns form (sent with your item), marking which items you are returning and include inside your parcel.
- Place the items you would like to return in the original packaging, including all Shrimps labels.
- Attach the adhesive DHL returns label to the outside of your parcel (included in your order). Contact us to request a new label if you don't already have one.
- Drop off your parcel at a nearby DHL Service point, which you can find here.
Alternatively, you can call DHL at this number 08442480844 and schedule a pick up at a time that is most convenient for you.
- Exchanges will be shipped, and refunds processed as soon as possible once your original item has been received by our warehouse.
We are not currently able to offer free returns on international orders. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product(s) to us.
How to return your order:
- Email firstname.lastname@example.org to request a return. After submitting your request you will receive an email from email@example.com to approve your return.
- Once your return is approved please follow the instructions at this link. Add your order number and email address, before choosing from two options for your return: a Self-Paid Return or a Prepaid Courier. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.
- Fill out the returns form (sent with your item), marking which items you are returning and include inside your parcel.
- Place the items you would like to return in the original packaging, including all Shrimps labels. Attach your return label to the outside of the box.
- Exchanges will be shipped, and refunds processed as soon as possible once your original item has been received by our warehouse.
You can request a return for your order within 14 days of receiving the package. In this case, any sum debited from your credit or debit card for the returned items will be re-credited to your account as soon as possible, no more than 14 days after we receive your return.
We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned.
Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely sure that you would like to keep an item.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Advice for returning goods
All items to be returned must have a Return Number prior to sending. This number can be obtained by emailing firstname.lastname@example.org within 5 working days of receiving your order. Once you have received a return number, please take care to follow the instructions emailed to you. You cannot return goods without this number and we reserve the right to refuse/return any unidentified returns that we receive.
Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Shrimps within the specified timeframe. Please note that Shrimps cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully.
When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.
We are happy to exchange item(s) from your original order for the same style in a different size or colour, subject to availability. As with returns, the item(s) to be exchanged must be returned within 14 days of your order being delivered. Exchanged items will be dispatched once returned goods have been received, processed and checked.
We offer Free exchanges on all UK orders.
If you wish to exchange an item from your order, please click on this link to request an exchange and follow the instructions outlined above under ‘UK Returns’.
Unfortunately, we are not able to offer free exchanges for international orders.
If you wish to exchange an item from your order, please contact email@example.com explaining which pieces you would like to exchange and the reason(s) why.
Once you receive an email approving your exchange request, please follow the instructions outlined above under ‘International Returns’.
Naturally, we will accept returns for any items that are damaged or faulty on arrival. Any such items will be inspected by our team once received before the return is confirmed. Note that items with irregularities resulting from the handmade nature of many of our items may not be accepted as faulty.
We will happily replace a faulty item if a replacement is in stock and available. If you would like to be sent a replacement, please make this clear when emailing us to request your Return Number. Note that we are unable to provide replacements in an alternative size or colour.
In cases where we are unable to offer a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase, plus any shipping costs incurred. Please note that refunds to credit cards can take up to 30 days and are subject to your bank’s refund regulations.
If you have any questions, please contact us on firstname.lastname@example.org
Sustainability at Shrimps
As a small independent brand, achieving true sustainability in all areas of our business is inevitably a work in progress. With our origins as a cruelty-free brand, an ethical approach to fashion remains pivotal to the Shrimps ethos, and below are some of the ways we are currently working to become as sustainable as possible.
Where possible we always try to establish long-standing relationships with artisans and craftspeople for the production of our collections. All of our beaded accessories are made by hand in India at a factory with which we have worked closely to develop technical innovations and new techniques, combining them with those passed down over generations.
We also work with a number of London-based artisans for both sampling and production, helping us to reduce our shipping impact whilst also supporting independent local businesses.
Shrimps has never used animal leather or fur in any product, in line with our commitment to cruelty free fashion.
As a natural, long-lasting material with self-cleaning properties, wool continues to feature prominently in Shrimps ready to wear. Each season we source tartan fabrics from Scotland produced using traditional techniques.
We have recently debuted several innovative fabrics made from recycled fibres, including recycled wool outerwear in PF20 and a recycled polyester faux-sheepskin for AW20.
As an ongoing project, we are working to replace all of our packaging elements with recyclable or biodegradable options. Most recently we have introduced recyclable packaging for all jewellery and hair accessories.
For every order placed on our website, we plant one tree in partnership with One Tree Planted. Customers are given the chance to vote on our next planting location, and have so far planted trees in the Amazon Rainforest, Australia, Kenya, Ethiopia, Ghana, Rwanda and Uganda.
- We are always open to ad-hoc opportunities to lend our voice or make donations to charitable/philanthropic projects and causes.
Our design ethos centres on products that last beyond seasonal trends, coupled with our use of high quality materials and thoroughly tested production techniques, our aim is that every Shrimps piece can and will be treasured for many years.
- Our detailed care instructions help to protect the longevity of our products, and in rare instances of fault or failure we endeavour to repair items rather than replace them.
Faux fur pieces should be stored in a dry place away from heat. All of our faux fur is dry clean only, however you can easily freshen up or spot clean at home by spraying a little water on the jacket using a clean spray bottle, combing through with a bristle brush (sisal or nylon brushes make good vegan alternatives to traditional boar bristle brushes), then blow drying on a cool setting. Think of it as a faux fur pampering session!
Beaded Bags and Accessories
Our beaded bags and accessories are handmade artisan products; slight variations are to be expected and careful treatment is advised to keep them in perfect condition. Avoid contact with rough surfaces, sharp objects, and extended periods in direct sunlight. We recommend storing your Shrimps item in its box or dust bag.
Each piece of Shrimps jewellery is a handmade artisan product; slight variations are to be expected and careful treatment is advised to keep them in perfect condition. Avoid contact with rough surfaces, sharp objects, and extended periods in direct sunlight. We recommend storing your jewellery in its box.
Often we find that careful spot cleaning and/or steaming will do the trick to refresh your Shrimps pieces before their next wear. However, when the time comes for a more thorough clean, we recommend using an eco (perchlorethylene-free) dry cleaning service, which will generally be both gentler on your clothes and less harmful to the environment.
If your Shrimps item has been damaged, our production team will be happy to offer suggestions and advice for repair; email a photo and description to email@example.com and we will be sure to get back to you.
Given recent developments in the COVID-19 outbreak, we would like to reassure you of the measures we have in place to ensure the safety of our customers, employees and partners.
Our warehouse and delivery drivers are following the World Health Organisation’s latest recommendations with regards to closely monitoring staff wellbeing, minimising interpersonal contact and the regular sanitisation of hands and equipment. At this stage we are able to continue shipping online orders with little or no interruption, and we will be sure to inform affected customers should this change.
Please do not hesitate to contact us with any questions.
For now, we’re sending love and positivity to everyone sick, struggling or self-isolating.
Let’s all keep looking out for one another.
How does it work?
TRY BEFORE YOU BUY
We bring the store to you! Try different styles and sizes, avoid the hassle of posting returns, and only pay once you've decided what to keep.
ON YOUR SCHEDULE
Select a 1-hour delivery slot (10am – 10pm / 7 days) for your order to be dropped at your doorstep.
Pay for the pieces you'd like to keep via an online payment link, then leave the rest on your doorstep for collection.
SIMPLY CHOOSE ‘TRY AT HOME’ AT YOUR BASKET.
*Covid-19 service update: A contact-free version of our service has been introduced to allow our customers to continue to shop effortlessly and most importantly safely during the crisis. Learn more: https://www.harperconcierge.com/coronavirus/
Where is this service available?
Harper Concierge currently serves Greater London (all 32 boroughs) and will appear as a shipping option at checkout if you’ve entered a qualifying postcode.
How do I place my order?
Add the items you'd like to try to your bag, as many as you want! Once you’re happy with your selection, click ‘Try at Home’. You’ll then be taken to a page where you can choose your 1-hour delivery slot and provide contact details - that’s all Harper needs, no payment is taken at checkout!
When can I book my appointment?
One hour slots are available 10am through 10pm, 7 days a week. For a weekend appointment, make sure to book before 1pm on Thursday for the upcoming weekend. Once booked, you will receive an SMS confirming your appointment date and time. Should you need to change this time, simply reply to the SMS and Harper’s Style Concierge will be in touch shortly thereafter.
Who brings my Shrimps pieces?
One of Harper’s Style Concierge will arrive during your selected time slot along with all of the pieces you’ve chosen to try on.
How do I pay?
We’re currently operating a contact-free service. Once you’ve found your which pieces you'd like to keep, let your Style Concierge know and they will send you a payment link via SMS so you can pay for the pieces you love from the comfort of your own home.
What if I don’t want to keep the pieces?
Harper will return any pieces you don’t want to keep directly to Shrimps, so no need to worry about posting any returns!
What is Harper’s complementary assistance?
If you'd like a second opinion and/or assistance, your Style Concierge will be available via a phone call or Facetime during your appointment. We usually offer in-home assistance, which is temporarily unavailable in light of the ongoing Covid-19 outbreak.
How long will I have to try my pieces?
You will have 40 minutes to try your Shrimps pieces and decide which ones you would like to keep.
Is there any obligation to buy?
None at all. Harper helps you find and keep only the pieces you love, whilst making it easy to return any pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.
How many items can I try on?
We encourage you to try as many styles as you’d like to, and to order multiple sizes should you be unsure of the best option.
How much does the service cost?
The cost of the service is free if you spend over £250, and otherwise will cost £10.
Who do I speak to if I have any questions about the service?
To ask questions about your appointment, simply reply to your order confirmation SMS, call Harper on +44 (0)333 939 8123, WhatsApp on +44 (0)753 922 7126 or email: firstname.lastname@example.org.
Terms & Conditions
This website is owned and operated by Shrimps Ldn Ltd, 133-134 Network Hub, 300 Kensal Road, London, W10 5BE. Company Registration: 8714634. VAT Registration GB 177417190.
Before placing an order with Shrimps you must make sure to read and agree to these terms and conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at email@example.com before placing your order with us.
1.1 Buying products on our website
After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We must receive payment in whole for the goods that you order before your order can be accepted. Once payment has been received by us, and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.
All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
1.3 Prices and Payment
All prices on the Shrimps Website are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please see the Shipping section in FAQS for current delivery costs and dates.
If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.
Please note Shrimps has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by debit, credit card or via Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Payment is to be made to Klarna: Pay in 3
Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
1.4 Cancellation of Order
Under the Distance Selling regulations you have the legal right to cancel your order within 1 hour after the order confirmation. If you want to cancel your order, you need to notify us in writing at firstname.lastname@example.org within 1 hour. Once you have notified us, any sum debited from your credit, debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 14 days of your order.
1.5 Conditions for Returning Goods
All items intended for return must have a Returns Number (RN). RNs must be obtained within 14 working days of receipt of delivery. To obtain a RN number please email email@example.com. Once you have received your RN number, please ensure that you follow the instructions emailed to you and send your return within the next 7 working days. Notification of returns received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.
This is not intended to be a full statement of your rights under the distance selling regulations. Full details of your rights under the distance selling regulations are available from you local Citizen’s Advice Bureau or your Local Authority’s Trading Standard’s Office. Shipping charges are not refundable.
Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please note we can only exchange an item for the same item in a different size. If you want to exchange your order, you need to notify us in writing within those 14 days and request an Exchange Number (EX). Once you have notified us and your return has been received, your new item will be dispatched to you as soon as possible.
1.7 Faulty Goods
All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when emailing to receive your Returns Number.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.
2.0 Information you provide
You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.
By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic and managerial procedures to safeguard and secure the information we collect online.
2.2 Entire Agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. While we accept responsibility for statements and representations made by our duly authorised agents and we will provide you with any variations from these terms and conditions to be confirmed in writing.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Shrimps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Shrimps may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective form 04.08.2014.
2.5 We may collect the following information:
- Name and Job title
- Contact information, including email address
- Demographic Information
- Other information relevant to customer surveys and/or offers.
2.6 What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise this website according to your interests.
We do not store credit/ debit card details, nor do we share customer details with any 3rd parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A Cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering information about your preferences.
We use Traffic Log Cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
2.9 Links to other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
3.0 Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by sending an email to firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by Law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of information held on you please write to Shrimps London Ltd, 133-134 Network Hub, 300 Kensal Road, London, W10 5BE.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
3.1 Shrimps Website Usage Terms and Conditions
The term Shrimps or ‘us’ or ‘we’ refers to the owner of the website, whose company registration number is 8714634. The Term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither We nor any third party provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You knowledge that such information and materials may contain inaccuracies or errors or the fullest extent permitted by the law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks produced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for you convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website is owned and operated by Shrimps Ldn Ltd, 133-134 Network Hub, 300 Kensal Road, London, W10 5BE. Company Registration: 8714634. VAT Registration GB 177417190.
Since personal data (“Personal Data”) of users and customers (collectively "Users") of this Site may be processed in the European Union, any processing of Personal Data will be conducted in compliance with applicable European laws.
Your Personal Data will be processed to provide the services you subscribed to or reserved for registered users, to facilitate your navigation of and shopping from the website and to keep you informed of Shrimps London Ltd news and offers.
Shrimps London Ltd is a controller of Personal Data collected and processed for purpose of rendering the e-commerce services and the sale of products (herein the "Commercial Purposes") through the Site.
Shrimps London Ltd is the sole data controller of the Personal Data processed for marketing purposes, notably to send to Users, also through newsletter, information and updates on its products, offers, exclusive sales, promotional campaigns and on events and similar initiatives organized by Shrimps London Ltd (herein the "Marketing Purposes").
1. Our Policy
Everyone has the right to protection of his/her Personal Data. We respect Users' right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).
2. Who collects and processes Your Personal Data, how and for which purposes?
Shrimps London Ltd is the controller of your Personal Data as we determine the Commercial Purposes and means of processing Personal Data. For the Commercial Purposes only, Shrimps London Ltd has appointed certain entities that will also process Personal Data relating to the Site’s Users (herein the "Processors").
The above mentioned service providers and Processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data protection laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data for Commercial Purposes, the Processors shall act only under the instructions from Shrimps London Ltd. We regularly check that our Processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.
Some of the Processors of your Personal Data appointed by Shrimps London Ltd for Commercial Purposes directly are:
- DHL, for purposes related to shipping, delivering and returning products purchased on www.shrimps.com;
- Shopify, for purposes related to the housing of Shrimps London Ltd servers;
- GMAIL Ltd UK, for purposes connected to providing Customer Service services to the Site’s Users;
- MailChimp for purposes related to sending out Marketing Newsletters and Surveys;
- Global-E, Shopify, Klarna, Harper & Pay Pal for purposes related to payment transactions;
- Facebook & Instagram for purposes related to sending out Marketing Campaigns;
For the Commercial Purposes, we collect your Personal Data (such as personal details, e-mail address, address, Credit Card numbers, bank code, IP address and telephone number, etc.) on your order form only for the purpose of selling the products ordered by you. Your Personal Data is mostly processed by electronic means and, in some circumstances, by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on the Site. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable laws. Please report any modification of your Personal Data to our Customer Service and select ‘Privacy’ as the argument in the appropriate form or through your personal account on the Site in order to ensure that your Personal Data is always accurate and up-to-date, relevant and complete. Your Personal Data shall not be disclosed to third parties other than us for purposes which are not permitted by law or without your consent.
Aside from the Processors appointed for Personal Data processing, your Personal Data will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by
Users (for example, for purchase transactions) or for purposes of third parties. For more information on the matter, see section 4 (To Whom Your Personal Data Will Be Disclosed). Please contact our Customer Service if you would like to receive a full list of our data Processors involved in processing your Personal Data.
For the Marketing Purposes, we may process your Personal Data as well as browsing data ("Traffic data") resulting from the use of the Site and of our services by any User, in order to provide Users with customized contents and offers on our services or to deliver any newsletter they subscribed to, subject to their discretionary right to withdraw their subscription to such newsletter or to oppose or object to the receiving of any advertising or marketing content which we think is of interest to a specific User. For Marketing Purposes, Personal Data and Traffic data is mostly processed by electronic means and shall be stored for us in any case, in accordance with applicable laws and available to our Processors.
Moreover, your Personal Data may be disclosed to the police or to judicial authorities, according to applicable laws and upon a formal request by such entities, for example in the event we need to prevent fraud on the Site (anti-fraud services).
Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required as Personal Data Processing would be necessary for the performance of Commercial Purposes.
All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
- Planning and managing Shrimps.com's business activities, including analysis of customers' shopping habits, product and style preferences.
- Technical administration of our website
- Providing you with information about the services we offer
- Letting you know about offers and news from Shrimps.com
- Managing and fulfilling your order including verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft.
We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies; During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.
There are only three circumstances where we may share some of your data with others:
- To outside research companies whom we may ask to contact you directly for your opinions on our service.
- If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
3. What Happens if You Do Not Disclose Your Personal Data to us?
Granting your Personal Data to us (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Site, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfil obligations required by law or regulations. The refusal to provide us with some of your Personal Data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Site or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Site or not providing the Site’s services.
Disclosure of further Personal Data to us other than that required for fulfilling legal or contractual obligations and to be properly browsing our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.
4. To Whom Your Personal Data Will Be Disclosed?
Personal Data will be disclosed to third party companies that provide, on behalf of Shrimps London Ltd, specific services as data Processors or to other recipients of Personal Data collected by us that process your Personal Data only for the Commercial Purposes (for example, Natwest UK.) and, in any case, according to applicable laws and regulations.
Notwithstanding the foregoing, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.
5. Security Measures
For Cookies disseminated by our servers, no one else may gain access to the information contained therein. These information and data are gathered directly and automatically by the Site. The information collected by cookies will be processed in order to optimise the services of the Site. We have provided cookies in connection to functions such as selecting the country or area, the language, the location, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. Each Internet browser allows the blocking or the deletion of cookies. Your Internet browser contains instructions on these procedures. Please access the information on your Internet browser if you wish to delete cookies.
- Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.
- Site analytics cookies - these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
- Customer preference cookies – when you are browsing or shopping on Shrimps, these cookies will remember your preferences (like your location), so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
2. Compulsory processing
We wish to inform you that we may process your Personal Data also without your consent in certain circumstances provided by laws.
3. Your Right to Access Personal Data and Further Rights
You are entitled to obtain at any time from us:
- the updating, adjustment or, when you have an interest in such, the integration of your personal data;
- the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
- the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right's protection.
You are entitled to object, in whole or in part:
- for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
- to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
4. Opt-in/Opt out
Each time your consent is required, Shrimps London Ltd will inform you in advance and will give you the option to either provide or refuse your consent for the use of your Personal Data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.
We wish to inform you that we may process your Personal Data also without your consent in certain circumstances, such as when such processing is necessary for performing a legal obligation to which we are subject or when such processing is necessary for performing obligations undertaken in contracts with the users.
To the extent of applicable laws and subject to your rights, Your personal data may be processed by us for sending you advertising or offers for Marketing Purposes about products and services unless you object to it at any time, either when Your personal data has been collected or at any time, notably when receiving any offer from Us.
In any case, we wish to inform you that we guarantee that our users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.
5. Links to Other Web Sites
If you wish to receive further information on how we process your Personal Data, please contact our Customer Service at email@example.com.
7. Governing Law
To the extent that we are established in the UK, your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.