Terms & Conditions

This website is owned and operated by Shrimps London Ltd, Studio 13, Pall Mall Deposit, 124-128 Barlby Road, London, W10 6BL. Company Registration: 8714634. VAT Registration GB 177417190.

Before placing an order with Shrimps you must make sure to read and agree to these terms and conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at customercare@shrimps.co.uk before placing your order with us.

1.1 Buying products on our website

After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

We must receive payment in whole for the goods that you order before your order can be accepted. Once payment has been received by us, and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.

1.2 Availability

All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.

1.3 Prices and Payment

All prices on the Shrimps Website are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please see the Shipping section in FAQS for current delivery costs and dates.

If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.

Please note Shrimps has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

You must pay by debit, credit card or via Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.

1.4 Cancellation of Order

Under the Distance Selling regulations you have the legal right to cancel your order within 1 hour after the order confirmation. If you want to cancel your order, you need to notify us in writing at customercare@shrimps.co.uk within 1 hour. Once you have notified us, any sum debited from your credit, debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 14 days of your order.

1.5 Conditions for Returning Goods

All items intended for return must have a Returns Number (RN). RNs must be obtained within 14 working days of receipt of delivery. To obtain a RN number please email customercare@shrimps.co.uk. Once you have received your RN number, please ensure that you follow the instructions emailed to you and send your return within the next 7 working days. Notification of returns received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.

This is not intended to be a full statement of your rights under the distance selling regulations. Full details of your rights under the distance selling regulations are available from you local Citizen’s Advice Bureau or your Local Authority’s Trading Standard’s Office. Shipping charges are not refundable.

1.6 Exchange

Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please note we can only exchange an item for the same item in a different size. If you want to exchange your order, you need to notify us in writing within those 14 days and request an Exchange Number (EX). Once you have notified us and your return has been received, your new item will be dispatched to you as soon as possible.

1.7 Faulty Goods

All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when emailing to receive your Returns Number.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

1.8 Liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.

2.0 Information you provide

You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

By accepting these terms and conditions, you authorize us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

2.1 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical and electronic and managerial procedures to safeguard and secure the information we collect online.

2.2 Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. While we accept responsibility for statements and representations made by our duly authorized agents and we will provide you with any variations from these terms and conditions to be confirmed in writing.

2.3 Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

2.4 Privacy Policy

This privacy policy sets out how Shrimps Ldn Ltd uses and protects any information that you give Shrimps when you use this website.

Shrimps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Shrimps may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective form 04.08.2014.

2.5 We may collect the following information:
  • Name and Job title
  • Contact information, including email address
  • Demographic Information
  • Other information relevant to customer surveys and/or offers.
2.6 What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize this website according to your interests.

We do not store credit/ debit card details, nor do we share customer details with any 3rd parties.

2.7 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

2.8 How we use Cookies

A Cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering information about your preferences.

We use Traffic Log Cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2.9 Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3.0 Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by sending an email to customercare@shrimps.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by Law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of information held on you please write to Shrimps London Ltd, Studio 13, Pall Mall Deposit, 124-128 Barlby Road, London, W10 7BL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

3.1 Shrimps Website Usage Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shrimps relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use our website.

The term Shrimps or ‘us’ or ‘we’ refers to the owner of the website, whose company registration number is 8714634. The Term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored for us for use by third parties. (See section 2.8).
  • Neither We nor any third party provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You knowledge that such information and materials may contain inaccuracies or errors or the fullest extent permitted by the law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks produced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for you convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy

This website is owned and operated by Shrimps Ldn Ltd, Studio 35, Pall Mall Deposit, 124-128 Barlby Road, London, W10 6BL. Company Registration: 8714634. VAT Registration GB 177417190.

This Privacy Policy applies when you visit or surf the Site without purchasing any product, when you register on the Site and when you use our services for purchasing products. By using this Site, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use the Site.

Since personal data (“Personal Data”) of users and customers (collectively "Users") of this Site may be processed in the European Union, any processing of Personal Data will be conducted in compliance with applicable European laws.

Your personal data are collected and processed by Shrimps London Ltd as well as by our service providers located within and outside of the European Union (collectively "us", "we", "our"). Shrimps London Ltd. has its registered offices in Studio 35, Pall Mall Deposit, 124-128 Barlby Road, W10 6BL. Company Registration: 8714634, VAT Registration: GB 17741790. For any issues relating to this Privacy Policy you can contact our Customer Service at customercare@shrimps.co.uk.

Your Personal Data will be processed to provide the services you subscribed to or reserved for registered users, to facilitate your navigation of and shopping from the website and to keep you informed of Shrimps London Ltd news and offers.

Shrimps London Ltd is a controller of Personal Data collected and processed for purpose of rendering the e-commerce services and the sale of products (herein the "Commercial Purposes") through the Site.

Shrimps London Ltd is the sole data controller of the Personal Data processed for marketing purposes, notably to send to Users, also through newsletter, information and updates on its products, offers, exclusive sales, promotional campaigns and on events and similar initiatives organized by Shrimps London Ltd (herein the "Marketing Purposes").

1. Our Policy

Everyone has the right to protection of his/her Personal Data. We respect Users' right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

This Privacy Policy provides you with all information needed to understand how we collect data which may identify the Site’s Users. For further information on our Privacy Policy, please contact us through our Customer Service at customercare@shrimps.co.uk or at our registered offices indicated above.

2. Who collects and processes Your Personal Data, how and for which purposes?

Shrimps London Ltd is the controller of your Personal Data as we determine the Commercial Purposes and means of processing Personal Data. For the Commercial Purposes only, Shrimps London Ltd has appointed certain entities that will also process Personal Data relating to the Site’s Users (herein the "Processors").

The above mentioned service providers and Processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data protection laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data for Commercial Purposes, the Processors shall act only under the instructions from Shrimps London Ltd. We regularly check that our Processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.

Some of the Processors of your Personal Data appointed by Shrimps London Ltd for Commercial Purposes directly are:

  • DPD, for purposes related to shipping, delivering and returning products purchased on www.shrimps.com;
  • DHL, for purposes related to shipping, delivering and returning products purchased on www.shrimps.com;
  • Shopify, for purposes related to the housing of Shrimps London Ltd servers;
  • GMAIL Ltd UK, for purposes connected to providing Customer Service services to the Site’s Users;
  • Mail Chimp for purposes related to sending out Marketing Newsletters and Surveys;
  • Sage Pay & Pay Pal for purposes related to payment transactions;
  • Facebook & Instagram for purposes related to sending out Marketing Campaigns;

For the Commercial Purposes, we collect your Personal Data (such as personal details, e-mail address, address, Credit Card numbers, bank code, IP address and telephone number, etc.) on your order form only for the purpose of selling the products ordered by you. Your Personal Data is mostly processed by electronic means and, in some circumstances, by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on the Site. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable laws. Please report any modification of your Personal Data to our Customer Service and select ‘Privacy’ as the argument in the appropriate form or through your personal account on the Site in order to ensure that your Personal Data is always accurate and up-to-date, relevant and complete. Your Personal Data shall not be disclosed to third parties other than us for purposes which are not permitted by law or without your consent.

Aside from the Processors appointed for Personal Data processing, your Personal Data will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by

Users (for example, for purchase transactions) or for purposes of third parties. For more information on the matter, see section 4 (To Whom Your Personal Data Will Be Disclosed). Please contact our Customer Service if you would like to receive a full list of our data Processors involved in processing your Personal Data.

For the Marketing Purposes, we may process your Personal Data as well as browsing data ("Traffic data") resulting from the use of the Site and of our services by any User, in order to provide Users with customized contents and offers on our services or to deliver any newsletter they subscribed to, subject to their discretionary right to withdraw their subscription to such newsletter or to oppose or object to the receiving of any advertising or marketing content which we think is of interest to a specific User. For Marketing Purposes, Personal Data and Traffic data is mostly processed by electronic means and shall be stored for us in any case, in accordance with applicable laws and available to our Processors.

 

Moreover, your Personal Data may be disclosed to the police or to judicial authorities, according to applicable laws and upon a formal request by such entities, for example in the event we need to prevent fraud on the Site (anti-fraud services).

Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required as Personal Data Processing would be necessary for the performance of Commercial Purposes.

The reasons for collecting Personal Data will be expressly listed in the information of privacy statement that we will present from time to time on the page asking the User to provide his or her Personal Data, be it for Commercial Purposes or for Marketing Purposes. We may have access to third parties' Personal Data which was directly disclosed by its Users, for example when a User bought a product to be sent to a friend, when the User paying for the product is different from the recipient of the product, or when a User wishes to recommend to a friend a service of the Site or the sale of a particular product. In all of the above cases, please make sure you receive the consent of such individuals before disclosing their Personal Data to us and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their prior explicit consent for it and for any improper and unlawful use of that information. In any event, we shall fulfil any obligation to inform third parties required by law and, when necessary, shall request their explicit consent upon registering in their archives the Personal Data of the User indicated.

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  • Planning and managing Shrimps.co.uk's business activities, including analysis of customers' shopping habits, product and style preferences.
  • Technical administration of our website
  • Research
  • Providing you with information about the services we offer
  • Letting you know about offers and news from Shrimps.co.uk
  • Managing and fulfilling your order including verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft.

We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies; During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.

There are only three circumstances where we may share some of your data with others:

  • In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  • To outside research companies whom we may ask to contact you directly for your opinions on our service.
  • If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
3. What Happens if You Do Not Disclose Your Personal Data to us?

Granting your Personal Data to us (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Site, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfil obligations required by law or regulations. The refusal to provide us with some of your Personal Data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Site or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Site or not providing the Site’s services.

Disclosure of further Personal Data to us other than that required for fulfilling legal or contractual obligations and to be properly browsing our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.

4. To Whom Your Personal Data Will Be Disclosed?

Personal Data will be disclosed to third party companies that provide, on behalf of Shrimps London Ltd, specific services as data Processors or to other recipients of Personal Data collected by us that process your Personal Data only for the Commercial Purposes (for example, Natwest UK.) and, in any case, according to applicable laws and regulations.

Notwithstanding the foregoing, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.

5. Security Measures

We have adopted security measures to protect Personal Data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. For the best possible protection of your Personal Data outside the limits of our control and management of the same, it is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

Size Guide

Shrimps XS/6 S/8 M/10 L/12 XL/14
UK 6 8 10 12 14
US 2 4 6 8 10
France 34 36 38 40 42
Italy 38 40 42 44 46
Denmark 32 34 36 38 40
Japan 3 5 7 9 11
Korea 44 55 66 77 88

Returns & Shipping

Cancellation of the order

If you changed your mind about your order you have up until 1 hour after the order confirmation to cancel it writing to our customercare@shrimps.co.uk

Important information

Due to shipping restrictions, we are not able to ship to Post Office boxes.

When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

We are only able to ship your order to one location. During the checkout process, you will be asked to select the shipping address for your order.

We realise that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to.

Shipping to the United Kingdom

UK Standard Delivery (3-5 working days): £5.00

UK Next Day Delivery: £8.00 (UK orders before 12pm Mon-Thurs)

UK Standard and Next Day delivery will be sent using DHL or DPD. You will be sent a tracking number once the good have been dispatched.

Shipping Outside the United Kingdom

Shipping to all countries outside of the UK is performed by Global-e, our international fulfillment partner.

All products and shipping prices will be shown in your local currency, with up to 40 convenient methods of payment and a range of languages available at checkout.

All international orders will be sent using DHL. You will be sent a tracking number once the good have been dispatched.

 **Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

**For certain shipping destination countries, you may be offered the option to pre-pay these duties and taxes. Any shipping methods that support pre-payment will be marked as such during checkout, so you can easily identify them.

Please see shipping table below for details regarding individual Countries.

 ZONE  ESTIMATED COST  SHIPPING COUNTRIES  TRANSIT TIME 
 1  £15  Belgium, Guernsey, Ireland (Republic of), Jersey, Luxembourg, Netherlands  Up to 1 day
 2  £17  France, Germany, Monaco  From 1 to 5 days
 3  £22  Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden  Up to 1 day
 4  £22  Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovak Republic, Slovenia  From 1 to 2 days
 5  £25  Albania, Bosnia and Herzegovina, F.Y.R.O.M. (Macedonia), Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Liechtenstein, Montenegro, Norway, Serbia, Switzerland, Turkey  From 1 to 2 days
 6  £19  United States  From 1 to 4 days
 7  £25  Belarus, Canada, Mexico, Moldova, Russia, Ukraine  From 2 to 4 days
 8  £29  China, Hong Kong, India, Indonesia, Japan, Korea (South), Kuwait, Malaysia, New Zealand, Oman, Philippines, Qatar, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam  From 2 to 7 days
 9  £36  Brunei Darussalam, Jordan, Saudi Arabia, Solomon Islands  From 2 to 4 days
 10  £40  Argentina, Bolivia, Brazil, British Virgin Islands, Cape Verde, Cayman Islands, Central African Republic, Chile, Colombia, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Dominican Republic, Fiji, French Polynesia, Haiti, Honduras, Kazakhstan, Kenya, Korea (North), Lebanon, Madagascar, Maldives, Mauritius, Morocco, Seychelles, St. Helena, Tunisia, Virgin Islands (U.S.)  From 1 to 7 days
 11  £25  Australia  Up to 3 days

 

*Shipping prices shown in GBP are based on a number of factors including:

  • the chosen shipping method
  • the destination country
  • the number of items purchased
  • the total weight of the parcel

All taxes are set by the shipping destination country and therefore may vary from country to country.

If your country doesn't display on our table above, please contact us at customercare@shrimps.co.uk to check shipping availability.

Prices of products may vary based on your shipping destination to reflect local market pricing, taxes and exchange rates.

RETURNS

We offer Free UK returns.

How to return your item:

    • Please contact Shrimps on – 0207 434 0945 or email customercare@shrimps.co.uk with a return request.  You will be issued a return number.

    • Fill out the returns table (Sent with your item) and include inside the returns parcel.

    • Write your returns number clearly visible on your returns form. Stick our shipping address onto your package.

    • Stick the plastic window with the DHL or DPD returns label inside (included in your package) onto your parcel. Your parcel can only be returned to us with this airway bill stuck onto the box. Please request a new label if you do not have this.

    • Drop off your parcel at your local DHL or DPD Service Point. You must contact us first and include your returns number in order for us to authorise the return. Please visit these link to find your local DHL or DPD Service Point: DHL - DPD

  • Exchanges will be shipped and refunds processed only after the original item has been received back to our London studio.

You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days after receiving your return. If you want to return your order, you will need to follow the procedure set out below within the 14 days of receipt of the goods.

Shrimps will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Shrimps will not accept returns for any non-faulty items that have been worn and tags removed.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of Shrimps. We offer Free returns for all customers in the UK. The Shrimps Team will organise the return, however, you will be required to print the label.

International Returns

For all International returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We do not currently offer free returns Internationally. You may contact customercare@shrimps.co.uk if you would like to use our current DHL business rates to return your item rather than your local postage rates as we understand local postage rates to UK can be costly. If our DHL account rates are used, this rate will be deducted from your refund.

Returns after 14 days

Returns received outside the above time frames will not be accepted.

Procedure for returning goods

All items intended for return or exchange must have a Returns Number (RN). RN numbers must be obtained within 14 working days of receipt of delivery by emailing customercare@shrimps.co.uk with your order number and whether you would like an exchange or refund. Shrimps will them email you a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Shrimps within the above stated timeframe. Please note that Shrimps does not accept liability for returned goods.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.

When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

Exchanges

We can only exchange an item for the same item in a different size, subject to availability within 14 days of receipt of your order. If you wish to exchange something, please follow the returns procedure and state in your email that you wish to exchange the item.

Exchanged items will only be dispatched after the returned goods have been received and undergone a quality control check. In this case, any sum debited from your credit or debit card from the sale of the returned goods will be re-credited to your account as soon as possible and in any event within 14 days of your order.

To make an exchange you will be required to arrange and pay for the return of the products to us. All items for exchange must have a Returns Number (RN). RN numbers must be obtained within 14 working days of receipt of delivery by emailing customercare@shrimps.co.uk The Shrimps team will then reply with a RN number. Once you have received your RN number please take care to follow the instructions emailed to you. You cannot return goods without this number.

Exchanges must be made within 14 days of receipt of your order. Exchanges outside of this period will not be accepted. When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

We only offer Free exchanges for all customers in the UK.

Faulty Items

Faulty items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.

All items intended for return must have a Return Number (RN). RN numbers must be obtained within 5 working days of receipt of delivery by emailing customercare@shrimps.co.uk. The Shrimps team will then reply with a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number and we reserve the right to refuse/ return unidentified returns to the sender.

We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when emailing to request your RN Number.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

Please send all returns to:

C.H ROBINSON/ Shrimps
InternationalHouse
Hodgsonway
Wickford,Essex
SS11 8YB
United Kingdom

For all queries: customercare@shrimps.co.uk

Terms & Conditions

This website is owned and operated by Shrimps London Ltd, Studio 13, Pall Mall Deposit, 124-128 Barlby Road, London, W10 6BL. Company Registration: 8714634. VAT Registration GB 177417190.

Before placing an order with Shrimps you must make sure to read and agree to these terms and conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at customercare@shrimps.co.uk before placing your order with us.

1.1 Buying products on our website

After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

We must receive payment in whole for the goods that you order before your order can be accepted. Once payment has been received by us, and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.

1.2 Availability

All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.

1.3 Prices and Payment

All prices on the Shrimps Website are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please see the Shipping section in FAQS for current delivery costs and dates.

If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.

Please note Shrimps has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

You must pay by debit, credit card or via Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.

1.4 Cancellation of Order

Under the Distance Selling regulations you have the legal right to cancel your order within 1 hour after the order confirmation. If you want to cancel your order, you need to notify us in writing at customercare@shrimps.co.uk within 1 hour. Once you have notified us, any sum debited from your credit, debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 14 days of your order.

1.5 Conditions for Returning Goods

All items intended for return must have a Returns Number (RN). RNs must be obtained within 14 working days of receipt of delivery. To obtain a RN number please email customercare@shrimps.co.uk. Once you have received your RN number, please ensure that you follow the instructions emailed to you and send your return within the next 7 working days. Notification of returns received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.

This is not intended to be a full statement of your rights under the distance selling regulations. Full details of your rights under the distance selling regulations are available from you local Citizen’s Advice Bureau or your Local Authority’s Trading Standard’s Office. Shipping charges are not refundable.

1.6 Exchange

Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please note we can only exchange an item for the same item in a different size. If you want to exchange your order, you need to notify us in writing within those 14 days and request an Exchange Number (EX). Once you have notified us and your return has been received, your new item will be dispatched to you as soon as possible.

1.7 Faulty Goods

All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when emailing to receive your Returns Number.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

1.8 Liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.

2.0 Information you provide

You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

By accepting these terms and conditions, you authorize us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

2.1 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical and electronic and managerial procedures to safeguard and secure the information we collect online.

2.2 Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. While we accept responsibility for statements and representations made by our duly authorized agents and we will provide you with any variations from these terms and conditions to be confirmed in writing.

2.3 Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

2.4 Privacy Policy

This privacy policy sets out how Shrimps Ldn Ltd uses and protects any information that you give Shrimps when you use this website.

Shrimps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Shrimps may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective form 04.08.2014.

2.5 We may collect the following information:
  • Name and Job title
  • Contact information, including email address
  • Demographic Information
  • Other information relevant to customer surveys and/or offers.
2.6 What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize this website according to your interests.

We do not store credit/ debit card details, nor do we share customer details with any 3rd parties.

2.7 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

2.8 How we use Cookies

A Cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering information about your preferences.

We use Traffic Log Cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2.9 Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3.0 Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by sending an email to customercare@shrimps.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by Law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of information held on you please write to Shrimps London Ltd, Studio 13, Pall Mall Deposit, 124-128 Barlby Road, London, W10 7BL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

3.1 Shrimps Website Usage Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shrimps relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use our website.

The term Shrimps or ‘us’ or ‘we’ refers to the owner of the website, whose company registration number is 8714634. The Term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored for us for use by third parties. (See section 2.8).
  • Neither We nor any third party provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You knowledge that such information and materials may contain inaccuracies or errors or the fullest extent permitted by the law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks produced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for you convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This website is owned and operated by Shrimps Ldn Ltd, Studio 35, Pall Mall Deposit, 124-128 Barlby Road, London, W10 6BL. Company Registration: 8714634. VAT Registration GB 177417190.

This Privacy Policy applies when you visit or surf the Site without purchasing any product, when you register on the Site and when you use our services for purchasing products. By using this Site, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use the Site.

Since personal data (“Personal Data”) of users and customers (collectively "Users") of this Site may be processed in the European Union, any processing of Personal Data will be conducted in compliance with applicable European laws.

Your personal data are collected and processed by Shrimps London Ltd as well as by our service providers located within and outside of the European Union (collectively "us", "we", "our"). Shrimps London Ltd. has its registered offices in Studio 35, Pall Mall Deposit, 124-128 Barlby Road, W10 6BL. Company Registration: 8714634, VAT Registration: GB 17741790. For any issues relating to this Privacy Policy you can contact our Customer Service at customercare@shrimps.co.uk.

Your Personal Data will be processed to provide the services you subscribed to or reserved for registered users, to facilitate your navigation of and shopping from the website and to keep you informed of Shrimps London Ltd news and offers.

Shrimps London Ltd is a controller of Personal Data collected and processed for purpose of rendering the e-commerce services and the sale of products (herein the "Commercial Purposes") through the Site.

Shrimps London Ltd is the sole data controller of the Personal Data processed for marketing purposes, notably to send to Users, also through newsletter, information and updates on its products, offers, exclusive sales, promotional campaigns and on events and similar initiatives organized by Shrimps London Ltd (herein the "Marketing Purposes").

1. Our Policy

Everyone has the right to protection of his/her Personal Data. We respect Users' right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

This Privacy Policy provides you with all information needed to understand how we collect data which may identify the Site’s Users. For further information on our Privacy Policy, please contact us through our Customer Service at customercare@shrimps.co.uk or at our registered offices indicated above.

2. Who collects and processes Your Personal Data, how and for which purposes?

Shrimps London Ltd is the controller of your Personal Data as we determine the Commercial Purposes and means of processing Personal Data. For the Commercial Purposes only, Shrimps London Ltd has appointed certain entities that will also process Personal Data relating to the Site’s Users (herein the "Processors").

The above mentioned service providers and Processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data protection laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data for Commercial Purposes, the Processors shall act only under the instructions from Shrimps London Ltd. We regularly check that our Processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.

Some of the Processors of your Personal Data appointed by Shrimps London Ltd for Commercial Purposes directly are:

  • DPD, for purposes related to shipping, delivering and returning products purchased on www.shrimps.com;
  • DHL, for purposes related to shipping, delivering and returning products purchased on www.shrimps.com;
  • Shopify, for purposes related to the housing of Shrimps London Ltd servers;
  • GMAIL Ltd UK, for purposes connected to providing Customer Service services to the Site’s Users;
  • Mail Chimp for purposes related to sending out Marketing Newsletters and Surveys;
  • Sage Pay & Pay Pal for purposes related to payment transactions;
  • Facebook & Instagram for purposes related to sending out Marketing Campaigns;

For the Commercial Purposes, we collect your Personal Data (such as personal details, e-mail address, address, Credit Card numbers, bank code, IP address and telephone number, etc.) on your order form only for the purpose of selling the products ordered by you. Your Personal Data is mostly processed by electronic means and, in some circumstances, by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on the Site. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable laws. Please report any modification of your Personal Data to our Customer Service and select ‘Privacy’ as the argument in the appropriate form or through your personal account on the Site in order to ensure that your Personal Data is always accurate and up-to-date, relevant and complete. Your Personal Data shall not be disclosed to third parties other than us for purposes which are not permitted by law or without your consent.

Aside from the Processors appointed for Personal Data processing, your Personal Data will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by

Users (for example, for purchase transactions) or for purposes of third parties. For more information on the matter, see section 4 (To Whom Your Personal Data Will Be Disclosed). Please contact our Customer Service if you would like to receive a full list of our data Processors involved in processing your Personal Data.

For the Marketing Purposes, we may process your Personal Data as well as browsing data ("Traffic data") resulting from the use of the Site and of our services by any User, in order to provide Users with customized contents and offers on our services or to deliver any newsletter they subscribed to, subject to their discretionary right to withdraw their subscription to such newsletter or to oppose or object to the receiving of any advertising or marketing content which we think is of interest to a specific User. For Marketing Purposes, Personal Data and Traffic data is mostly processed by electronic means and shall be stored for us in any case, in accordance with applicable laws and available to our Processors.

 

Moreover, your Personal Data may be disclosed to the police or to judicial authorities, according to applicable laws and upon a formal request by such entities, for example in the event we need to prevent fraud on the Site (anti-fraud services).

Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required as Personal Data Processing would be necessary for the performance of Commercial Purposes.

The reasons for collecting Personal Data will be expressly listed in the information of privacy statement that we will present from time to time on the page asking the User to provide his or her Personal Data, be it for Commercial Purposes or for Marketing Purposes. We may have access to third parties' Personal Data which was directly disclosed by its Users, for example when a User bought a product to be sent to a friend, when the User paying for the product is different from the recipient of the product, or when a User wishes to recommend to a friend a service of the Site or the sale of a particular product. In all of the above cases, please make sure you receive the consent of such individuals before disclosing their Personal Data to us and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their prior explicit consent for it and for any improper and unlawful use of that information. In any event, we shall fulfil any obligation to inform third parties required by law and, when necessary, shall request their explicit consent upon registering in their archives the Personal Data of the User indicated.

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  • Planning and managing Shrimps.co.uk's business activities, including analysis of customers' shopping habits, product and style preferences.
  • Technical administration of our website
  • Research
  • Providing you with information about the services we offer
  • Letting you know about offers and news from Shrimps.co.uk
  • Managing and fulfilling your order including verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft.

We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies; During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.

There are only three circumstances where we may share some of your data with others:

  • In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  • To outside research companies whom we may ask to contact you directly for your opinions on our service.
  • If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
3. What Happens if You Do Not Disclose Your Personal Data to us?

Granting your Personal Data to us (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Site, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfil obligations required by law or regulations. The refusal to provide us with some of your Personal Data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Site or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Site or not providing the Site’s services.

Disclosure of further Personal Data to us other than that required for fulfilling legal or contractual obligations and to be properly browsing our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.

4. To Whom Your Personal Data Will Be Disclosed?

Personal Data will be disclosed to third party companies that provide, on behalf of Shrimps London Ltd, specific services as data Processors or to other recipients of Personal Data collected by us that process your Personal Data only for the Commercial Purposes (for example, Natwest UK.) and, in any case, according to applicable laws and regulations.

Notwithstanding the foregoing, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.

5. Security Measures

We have adopted security measures to protect Personal Data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. For the best possible protection of your Personal Data outside the limits of our control and management of the same, it is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

Cookie Policy

1. Cookies

The Site uses automatic systems of traffic data collection, such as cookies. That means we use cookies when you visit our site. A cookie is a file stored on the hard disk of the terminal of an Internet user; it does not contain intelligible information but it allows linking between a terminal and other information about User's experience on the Site and his/her preferences expressed while choosing services and purchasing products offered by the Site, provided by the Users.

For Cookies disseminated by our servers, no one else may gain access to the information contained therein. These information and data are gathered directly and automatically by the Site. The information collected by cookies will be processed in order to optimize the services of the Site. We have provided cookies in connection to functions such as selecting the country or area, the language, the location, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. Each Internet browser allows the blocking or the deletion of cookies. Your Internet browser contains instructions on these procedures. Please access the information on your Internet browser if you wish to delete cookies.

The acceptance of automatic data collection procedures and the use of cookies are necessary for using the Site and its services, including the purchase of products. If you have started the procedure of blocking or deleting cookies, we cannot ensure that all web pages of the Site will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchase processes.

Here’s a list of how and why we use cookies:


  • - Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.

  • - Site analytics cookies - these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

  • - Customer preference cookies – when you are browsing or shopping on Shrimps, these cookies will remember your preferences (like your location), so we can make your shopping experience as seamless as possible, and more personal to you.

  • - Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

  • Further information about cookies can be found at ICO and ABOUT COOKIES.

     

    2. Compulsory processing

    We wish to inform you that we may process your Personal Data also without your consent in certain circumstances provided by laws.

    3. Your Right to Access Personal Data and Further Rights

    You are entitled to obtain, at any time, confirmation from us as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing. You are entitled to obtain, at any time, confirmation from us as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing. Moreover, you are entitled to receive from us information on the source of your Personal Data; the purposes and way of processing your Personal Data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as a data controller or a party so appointed. You can easily find part of the above information in our Privacy Policy. For further information, contact our Customer Service.

    You are entitled to obtain at any time from us:

    1. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
    2. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
    3. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right's protection.

    You are entitled to object, in whole or in part:

    1. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
    2. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.

    You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to us through our Customer Service at customercare@shrimps.co.uk or by writing to us at our address mentioned in introduction to this Privacy Policy. We will reply to you as necessary.

    4. Opt-in/Opt out

    Each time your consent is required, Shrimps London Ltd will inform you in advance and will give you the option to either provide or refuse your consent for the use of your Personal Data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

    We wish to inform you that we may process your Personal Data also without your consent in certain circumstances, such as when such processing is necessary for performing a legal obligation to which we are subject or when such processing is necessary for performing obligations undertaken in contracts with the users.

    To the extent of applicable laws and subject to your rights, Your personal data may be processed by us for sending you advertising or offers for Marketing Purposes about products and services unless you object to it at any time, either when Your personal data has been collected or at any time, notably when receiving any offer from Us.

    In any case, we wish to inform you that we guarantee that our users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

    5. Links to Other Web Sites

    We do not control or monitor such web sites or their web content. We shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your Personal Data while you are visiting those web sites. Please, pay attention when you connect to these web sites through the links provided on our web site and read their terms and conditions of use and their privacy policy carefully. Our Privacy Policy does not apply to third party web sites and we are by no means liable for the privacy policy adopted by those web sites. The Site provides links to other web sites exclusively to help its Users in their searches and net-surfing activities and to allow links to other web sites on the Internet. When we provide links to other web sites, we do not recommend the use of these web sites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these web sites to Internet Users.

    6. Contacts

    If you wish to receive further information on how we process your Personal Data, please contact our Customer Service at customercare@shrimps.co.uk.

    7. Governing Law

    To the extent that we are established in the UK, your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

    8. Amendments and Updating of this Privacy Policy

    We may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of the Privacy Policy shall be binding as soon as they are published on the Site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.

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